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Support
Don't worry. We've got your back. 24/7
At Connected Home Inc., we stand by the amazing products that we sell and the services we provide. We have dedicated support professionals who are willing, able, and waiting to support your needs. We currently are offering standard technical support Monday through Friday 9am to 5pm and 24/7 phone support with our new Support Plans! Contact us for more details!
Helpful Videos
We've complied a library of helpful videos to assist you in navigating your new system. Simply choose the appropriate system from the drop down menu at the top of this page under Support. Click here to visit our YouTube channel for helpful videos designed to assist you with using your system. This channel also contains many demonstrations on new products and informational videos explaining why and how we do our installations. Have a video suggestion? Click here to let us know what videos you might like to see that could help to improve the enjoyment of your system.
Remote Support
This is another reason we offer networking packages that include our Araknis routers, network switches, and WiFi access points. Many of the items we install can be managed remotely. This allows us to more quickly assist you and get your system back up and running, should a problem arise. Wifi settings, surround sound receiver settings, and even your remote control programming can usually be adjusted remotely, without needing a service visit. Contact us for more details.
If you're in need of technical support, simply give us a call at 910-317-0876 ext 2, or send an email to support@connectedhomenc.com, and we would be happy to discuss your options.
"Chris and Connected Home are fantastic. I am very pleased with the recent audio/video installation at my home as well as the level of service that they provide any time that i have a question. I highly recommend Connected Home to anyone whether it be something as simple as having a TV mount installed or a full home theatre. You wont be dissapointed!"
Troy W. - WILIMINGTON